Inconsistent client experiences across products and business lines made our digital products cumbersome and difficult for clients to use.

Teams were often solving the same problem but building different solutions across multiple businesses and products, slowing down development time while increasing the potential for bugs and failure points.

Solution

Created centralized teams that span across all businesses and feature design teams unifying the client experience.

Solution

Increased velocity of feature releases by 50% by convincing engineering to unify our front end technology and build using a design-led component based strategy on all future development.

Established a platform product that built reusable components increasing stability by centralizing unit testing.

Solution

Built an illustration library and process in order to scale access to a consistent illustration style across products.